Complaints

If you wish to make a complaint concerning any aspect of the services provided by us regarding your insurance or claim, please contact:

Complaints Department
Prospect Insurance Brokers Ltd.
St Clare House
30-33 Minories
London, EC3N 1PE

Tel: +44 (0)20 7977 7670
E-mail: peter.meredith@cspinsurance.com

  

Please note that if you are domiciled outside the United Kingdom, different countries have differing definitions of complaints and eligible complainants and differing complaints procedures and dispute resolution bodies. The relevant procedure is available in your certificate schedule but if you have not received it and wish to make a complaint please contact us and we shall provide you with the detail.

If your insurance is underwritten at Lloyd’s and you are not satisfied with the outcome and wish to take the matter further, you can do so at any time by referring the matter to: 

Complaints Dept
Lloyd’s Market Services
One Lime Street
London, EC3M 7HA

Tel: +44 (0)20 7327 5693
Fax +44 (0)20 7327 5225
E-mail: complaints@Lloyds.com

Details of Lloyd’s complaints procedures are set out in a leaflet ‘Your complaint – How we can help’ available at www.lloyds.com/complaints and are also available from the above address. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.

 

If you are a consumer, as defined by your local regulator, and you are domiciled in the EU you may also be able to submit your complaint via the EU ODR (online dispute resolution) platform. This allows consumers to submit complaints to a trader based in their or another EU member state and is available at: http://ec.europa.eu/odr

Please note that if you are domiciled outside the United Kingdom, different countries have differing definitions of complaints and eligible complainants and differing complaints procedures and dispute resolution bodies.  The relevant procedure is available in your certificate schedule but if you have not received it and wish to make a complaint please contact us and we shall provide you with the details.

You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. Further information is available at www.financial-ombudsman.org.uk or by contacting them on 0845 080 1800. If you decide to refer any matter to the Financial Ombudsman Services your legal rights will not be affected.

See how Cyber Insurance can benefit your business directly

Learn more